NUCO Travel Group | Junior Account Manager
Job Title: Junior Account Manager
Team: Sales Team
Brands: We Are NUCO
Location: Cheadle, South Manchester
In-office policy: Minimum 4 days per week in the office (when not travelling)
Duration: 2 year fixed term
Hours: 37.5hours per week
Salary: £23,000 - £25,000 experience-dependent plus up to 15% annual performance bonus
Role Start Date: ASAP
The role
The role is a core role within the business - harnessing and retaining our direct relationships with our accounts (university clubs) and their passengers. You will be customer-facing and will be at the front line of the company, representing our We Are NUCO brand in and out of the UK.
We typically have a full year cycle of different tasks throughout the year which keeps the role incredibly engaging whilst providing you with consistent professional development. This includes elements such as account management, promotion support, sales, event delivery and customer service. You will be the main point of contact for the specific accounts that you are responsible for, booking them into their chosen resort and taking them through the process of promotion of their trip through to launching for their passengers. You will be deployed to ski resorts across the ski season (typically France or Andorra) to deliver resort weeks for hundreds of passengers to the highest standard.
You will play a key part in mobilising our university student audience and engaging in everything that is the UK Student Snowsports scene. You wil be the voice of our accounts and passengers internally and will have the ability to be part of key influential decisions of the student brand. This is a highly visible role, responsive and driven by authentic relationships working with a diverse range of stakeholders.
Our passengers value people who care like they do! You need to be highly organised, able to work independently, self-motivated and a great communicator - that’s within the team, the wider company, and of course with our accounts and customers.
Working hours
Your main contracted hours will be 37.5 hours per week based in our South Manchester office. Working hours may vary depending on the requirements of the company such as working abroad whilst part of the delivery team.
You will thrive in this role if you are:
- An excellent communicator
- Ambitious
- Authentic
- Persuasive
- Conscientious
- Adaptable to different people and situations
- Love the mountains!
Your responsibilities would include
- Establishing and maintaining effective working relationships with an exciting client base of group leaders mainly from University Snowsports Clubs. You will be the main point of contact and responsible for being the facilitator for all their contact with NUCO.
- Assisting with group accounts throughout the year from sales, operation and logistics to customer service and events, ensuring all contractual obligations are delivered to the highest standards.
- Confidently selling and promoting ski holidays and/or experiences with integrity and transparency. This includes being able to comfortably speak publicly in presentations and online pitches.
- Deliver an exceptional customer experience for all clients.
- Ensure client success by nurturing and supporting your clients with effective sales strategy, promotional support, resource and performance assessments.
- Management of large-scale overseas events and large teams of delivery staff.
- Working alongside other departments such as our Customer Experience and Operations teams to ensure the smooth delivery before, during and after a trip.
- Keeping on top of all of your clients' activity and ensuring they always have what they need when they need it, to do their very important work.
Team
Your immediate manager and report will be Katie Corner, Groups Manager.
Driving requirements
Full UK Drivers Licence and comfortable to drive abroad.
Benefits
We have won awards for being one of the Top 20 Businesses to work for in travel. Part of this is because we believe that not all benefits are quantifiable in a monetary sense. Here at the NUCO Travel Group, we like to ensure we are giving back on all levels:
Financial
Competitive salary and bonus (up to 15%)
Friends & family discount on ski holidays (and some treats the longer you are with us)
Social
Regular “low-key” drinks after work and social opportunities
Several paid-for socials throughout the year and annual team-building trips, including Team Ski
Work
Flexible working environment
Clear career development and CV amplification opportunities after the initial contract
Exposure to senior leadership for training and mentoring
Extra holiday allowance continuous service
Products & tools
Merch pack (T-shirts, SunGod sunglasses and beanie)
Discounts on a wide range of companies, brands and experiences
Health
Welfare work package
Our commitment to equality and diversity
All employees must have respect for every individual, adhering to, promoting and developing our Culture Manifesto. This means, but is not restricted to, treating all with dignity, consideration and fairness in addition to accepting and welcoming differences between people.
The NUCO Travel Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. Please see our full statement on our careers page. We encourage and welcome all applicants to apply.